I’ve experienced a couple of consistent frustrations in practice. The first is “time” – or lack of it. I really try to deliver quality time with patients and even regular patient encounters often require a) listening, b) assessing, c) treating, and d) educating. Blessed with a high demand for my time, it is very difficult to achieve this to the standard of care to my satisfaction.
The other side of this coin is that it’s become impossible to accommodate walk-ins and short-call appointments. I’ve surely lost some business, but even from a customer-service perspective, this has been frustrating. I want to help people, but I need more time without sacrificing my health or family.
The second main frustration has been the big treatment riddle: how do you seamlessly take people from a place of pain and rehab into true prevention and performance? A traditional clinic can’t solve this problem due to the design and space constraints. And referring out to gyms and personal trainers is okay, but the free movement of confidential patient health information is not available without a convoluted system of signed consents, phone calls and/or emails. Collaboration is more in theory than action.
There has to be a better way.
I’m excited to announce that this is the first in a series of posts that are going to tell the story of how we’re going to solve this riddle. I’m not doing it alone; I’m teaming up with some of the most well-educated, enthusiastic, and positive people I know in a large, inspired space. I can’t wait for it all to unfold.